[New post] Actually Useful Telephone Advice

myragolden posted: "Several people have written in looking for help to improve the friendliness factor in phone calls. They reach out to me because they've gotten feedback or a warning from a supervisor that if they don't turn things around, their jobs could be in jeopardy.S" New post on De-escalation Training for Customer Service & Soft Skills Training Actually Useful Telephone Advice by myragolden Several people have written in looking for help to improve the friendliness factor in phone calls. They reach out to me because they've gotten feedback or a warning from a supervisor that if they don't turn things around, their jobs could be in jeopardy. So what makes a person sound friendly over the phone? Turns out, it's easy to sound friendly with customers. Seven things are all it takes, and that's what I'm breaking down in this video. Watch to learn how speaking in complete sentences, yielding, and using a lead-in will turn things around for you quickly. https://youtu.be/okBr4eWtHjM Grab your telephone tip guide here myragolden | October 1, 2021 at 5:08 pm | Categories: Customer Experience Design | URL: https://wp.me/pv6Ha-5T5 Comment    See all comments Unsubscribe to no longer receive posts from De-escalation Training for Customer Service & Soft Skills Training. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: https://myragolden.com/2021/10/01/actually-useful-telephone-advice/