[New post] What do you do when a customer threatens self-harm?

myragolden posted: "People in my workshops ask, "What do I say when a customer threatens suicide?" Customers in distress are stressful for customer support teams. When customers threaten self-harm or harm others, they've taken the interaction outside the boundary of sincere " New post on De-escalation Training for Customer Service & Soft Skills Training What do you do when a customer threatens self-harm? by myragolden People in my workshops ask, "What do I say when a customer threatens suicide?"  Customers in distress are stressful for customer support teams.  When customers threaten self-harm or harm others, they've taken the interaction outside the boundary of sincere conversation. Understand this. You're not trained to handle people in crisis. I'm not trained to help people in crisis. Err on the side of caution. When in doubt, reach out to your manager. Watch my video to see my complete answer on how to handle customers in distress. https://youtu.be/JEuclkIqliE myragolden | October 20, 2021 at 9:40 pm | Categories: Customer Experience Design | URL: https://wp.me/pv6Ha-5Us Comment    See all comments Unsubscribe to no longer receive posts from De-escalation Training for Customer Service & Soft Skills Training. Change your email settings at Manage Subscriptions. Trouble clicking? Copy and paste this URL into your browser: https://myragolden.com/2021/10/20/what-do-you-do-when-a-customer-threatens-self-harm/