Yesterday proved to be an extremely frustrating day for me. No doubt I need to take a chill pill and let it flow like water under the bridge. For the past several days, I've attempted to sign-in to the bank where the commercial account where I work is maintained.
I dialed the number designated on the screen for me to call and I was denied access. I kept getting a message that the numbers I provided was not tied to a bank account. It was an automated system, and I was instructed to provide a series of different numbers. At least I had the good sense to write all the numbers down including the account number and employee identification number before I initially made the call.
It was like playing a game of Monopoly. I kept drawing the "Go To Jail" card. It is an exercise in futility to keep entering the same data and getting the same response. I was getting nowhere. Do you have any idea how many times you can directly dial the bank's telephone number without getting anything other than telephone prompts to enter more data?
Bingo! Eventually there was a real voice on the other end of the line. Since I cannot talk, I solicited the General's involvement to talk for me. I whispered the answer to a couple of questions before they were comfortable for the General to do the talking.
As it turned out, something had changed with the account, and I needed to come into the bank personally and sign more documents. I figured there was no time like the present. They had a 4:00 p.m. appointment available and we gladly accepted the appointment. We arrived fifteen minutes early and did not mind the wait.
The bank manager seemed intent on helping, but of course you he too had to play by the bank's rules. I signed the needed documents for me to be able to access the account. There were a couple of other things I was hoping to accomplish at the bank. Surprisingly, I learned that I did not have the required designation as an authorized representative to make those changes.
To be an authorized representative, you have to fall into one of three categories: President, Secretary, or Acting Secretary. The board has to make that determination and provide copies of minutes to the bank. Without that designation, I am limited to simply accessing the account to check balances, but at a loss to make any needed changes.
I found the process frustrating, but that too is a waste of my time. Dealing with the banking industry is a lot like following legislative news, if you can't influence it, or have the connections to advocate for a change, you are better served to let it slide like water off a duck's back.
All My Best,
Don
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