There are few things in life as satisfying as typing out a strongly worded email to someone who's got it coming. Or maybe you have a colleague driving you nuts, so nuts in fact that you think a text message containing all your anger is the way to go.
As soon as you read these words, you probably see the error in this line of thinking. Yes, letting it all hang out in text or email may seem like a great idea at times. The moment we hit "send" on those messages, though, we are bound to feel something more akin to shame, regret, or even guilt.
Can mindfulness help us avoid this trap? Indeed, it can. Keep reading to learn how.
Why we need mindfulness when it comes to text and emails?
As I have written before, mindfulness is a faculty of mind for most humans. We generally don't have to do anything extra, including special practices, to be mindful. With that said, when it comes to email and text, some extra help is frequently needed because those activities are so often mindless.
Consider how many text messages, personal messages, and emails you send in a given work day. If this number is large, and for most of us it is, then your use of these means of communication most likely is a habit. Habits aren't bad, of course, but when there are habits there may be less conscious awareness.
Text messages and emails can be generated quickly and outside of the presence of the person with whom you are communicating. Doing things speedily rarely makes us more ethical. Less contact with others often implies less empathy and fewer options for establishing understanding.
What it means to respond to emails mindfully.
When I talk about responding to emails or text messages mindfully, I am talking about invoking the faculty of mindful awareness to support skillful communication. On a practical level, this means taking measures to counteract the risks stated above: slowing down the process, remembering our human connections, and choosing your response consistent with your values and ethics.
Here are five steps that can help you do this.
Mindful Step 1: Take a Pause
As noted above, emails and texts are dangerous because they are fast. They can quickly elicit emotion from us unless we have time to recognize it. Nasty emails and texts are likely to invoke the emotion anger, which often manifests as a burst of energy. One of the calling cards of anger, of course, is an urge to act immediately on that energy.
If you receive emotionally charged emails and texts, the first and best mindful step I can offer is to stop. Take a pause and, where possible, get away from your messaging device. Literally get up and back away from the computer or put your phone down. It doesn't have to be for a long time. The point of this is to stop the chain reaction between your screen and your mind and body and give yourself a chance to choose your next step.
Mindful Step 2: Acknowledge Your Feelings
I've said it before and I will say it again: mindfulness is not just about being calm. Despite the common saying about sticks and stones, words absolutely can hurt us. They can even hurt lawyers and professionals who deal with shame triggers at work every day.
When you take a moment to pause, check in with yourself and acknowledge your feelings. This may show up with a multitude of thought reactions about the situation, the other person, or even yourself. It likely will also include the physical signs of emotion, including tension in your body, a faster heart or breath rate, or even heat in your face and neck.
You don't have to make these things go away. Instead, you can note them in mindful awareness and offer yourself compassion for dealing with something hard.
Mindful Step 3: Get Help
This next step isn't mandatory, but it may be a good option for challenging communications that are critical, recurring, or more deeply troubling. I've talked before about the "spotlighting" effect of empathy that can cause us to zero in on a particular person's emotions. From experience, I know that this can happen with email and text communications.
One way to break out of this and get much needed perspective is to talk with a colleague. With this, I am not saying you need to ask the colleague to intervene in the communication. Instead, my suggestion here is to speak with a colleague as a sounding board to get a broader view and personal support.
I know many of us want to be independent, but I frequently check in with colleagues when dealing with difficult opposing counsel. It makes the experience less overwhelming and lonely. I also feel more confident that I am responding based on my judgment and not my resentment.
Mindful Step 4: Invoke Common Humanity
Whether we like to acknowledge it or not, the humanity of the other person is present in all of our digital communications. I put this step next to last for a practical reason: it's hard to recognize someone else's needs when we are struggling.
Now, you may wonder about why you should care about the humanity of someone who just sent you a nasty diatribe via email? There are a few answers on this, but my best one is that it is usually better for everyone when we do so. Even from a very selfish perspective, most of us feel guilt and shame when we act in ways that are inconsistent with our values.
Email wars can cause us to forget basic values easily, but most of us want to to help and serve others in our work. Most of us do not want to harm and hurt others. A simple way we can do this is to remember that the person we are communicating with is a person with hopes, fears, dreams, and needs. Remembering that they are a person and not just an email or text troll can make it easier to choose our words wisely.
Mindful Step 5: Plan Your Response
This tip is less about drafting techniques than it is about the arc and meaning of your professional life. The plan I am talking about here simply means to ask yourself what your purpose with the communication is. This can raise deeper questions regarding your purpose in life, including at work, or your purpose with a particular matter.
It's not necessary and it would be inefficient for you to expect crystal clear answers on these issues every time. Even so, asking yourself simply "what do I want here?" or "what purpose does this communication serve?" is a good start. Asking these questions is a way to reorient towards your values, meaning, and ethics so that it can guide your communication.
Conclusion
Copious and unpleasant digital communications are an unfortunate part of life for many lawyers and professionals. They can make our lives more stressful and pull us away from our deeper values. As with many things, an intentionally mindful approach can help. By slowing down, acknowledging our emotions and the needs of others, we can remember and reorient to effective communication that does not cause more harm. This can make our work lives better, less stressful, and more meaningful.
If you need a practice to help you go through these steps, check our our Guided Meditation for Responding Mindfully to Nasty Emails on Insight Timer or here:
Want to learn more about mindfulness and compassion? Check out my new book, How to Be a Badass Lawyer, for a simple guide to creating a meditation practice of your own in 30 days. And to share mindfulness with your little one, check out my new children's book, Mommy Needs a Minute.
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