An email from the home warranty representative (insurance company) from yesterday that I discovered this morning referencing the need for tile grout repair caught me off-guard. He had reached out to the tile company for resolution of repairing some tile grout and notified me of his efforts. I was at a loss! I didn't know what he was talking about.
Finally, I remembered that two or three weeks ago, I had sent an email identifying three issues that needed to be resolved before the anniversary of our home closing date. We closed on our home on May 22, 2023. At closing, the builder reminded us to look at the wood grout to ascertain if there had been any shrinkage before the anniversary date. If so, they would repair it. What a thoughtful gesture.
Remembering his suggestion that we do that, I found two almost unnoticeable places on wood trim on the wainscoting that needed to be touched up. I included pictures. We did not need tile grout repair.
Our builder purchased the home warranty after the closing on our home. Consequently, subsequent needed repairs were to go through the insurance company. Somehow the home warranty company has April 26, 2023, down as the closing date for our home. It should have been, but it didn't happen. As I said, we closed on our home on May 22, 2023.
Over the past 12 months, I've pushed the frustrations associated to the initial closing date of our home out of my mind. For starters, we anticipated being in our home much earlier in the year. Even the tax office who had taken pictures inside our home in September had every reason to believe our home would be finished by the end of 2022. The subsequent closing date was eventually scheduled for April 26, 2023.
Three days before the scheduled closing, I could ascertain that the house wasn't going to be ready because nothing was being done. I met with the building superintendent, and he assured me there might be some "little things" that would need to be finished, but that we could move into the house and that all of the big things would be done.
The most glaring "big thing" were errors made related to the kitchen cabinets. The crown molding on most of the cabinets throughout the house were stained a different color from the cabinets. Trust me, the error was noted months earlier, but the company where the cabinets were procured had failed to correct the error. Every time I walked inside the house, I wanted to scream. Since there was nothing to stop me, I probably did scream.
Three days before the scheduled closing on April 26, 2023, I assured the building superintendent that we would not close on the home if the cabinet issues were not corrected. Guess what? The cabinet issues were not corrected.
In addition, we walked into the living area to find that rock had been removed from the fireplace. Since the masons had not including a switch to turn on the propane, that needed correction.
We were not told of the gas leak that had been detected, but later learned from the propane provider that was the case. The biggest surprise associated to that day was that workmen were tearing the staircase out of our home. I'm not sure when the home inspection took place, but the steps were a quarter of an inch too high or too short.
The memories of April 26, 2023, resurfaced this morning when I saw the email from the insurance company regarding needed repairs. Of course, they want us to extend the home warranty. I'm thinking that probably isn't going to happen.
All My Best!
Don
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