And, this feeds to??? Oh yeah, SPOILING the customers, reinforcing that their behaviors are always correct and never wrong, even IF they're, UNREASONABLE, but hey, this is an industry that zooms in on customer service, so, when the customers became upset, the workers do everything that they could, to try and dissolve the passengers' upsets and angers, and this is, SPOILING people, and this is, a vicious cycle! Off of the Newspapers, translated…
Typhoon Gaemii had messed up the flights both internally and internationally, although started on the 26th, everything slowly returned back to normal, but it'd caused the congestions throughout all the major airports on the island, not only was it hard to purchase a fare of Kinmen, Penghu returning back to Taiwan, as the travelers from the international flights arrived, it'd taken the travelers hours in the baggage claims, and there were the travelers who'd lost control, and started cussing out the workers at the airline counters, yesterday, there was the case of the China Airline employees, kneeling to apologize to the, customers, which sparked up the debates.
scapegoating his issues out on the woman who probably did NOT cause his problems in the first place! Photo from online
On this matter, China Airlines issued an internal statement, stated that they can't agree with the actions of the unreasonable customers, that the employees in these cases can seek assistance from the airport police, the C.E.O. of the China Airlines, Corp guild, Liu stated, if there's the lacking of manpower and the machines being outdates in the airport, the questions simply won't get resolved and will, recur. This incident showed, that the citizens needed to get more aware of the services provided by the airline employees.
Typhoon Gaemii brought the strong rains and the winds, there were a total of 959 flights canceled internally and internationally between the 24th to the 25th, since transportation resumed on the 26th, it'd caused the multiple airports to be congested, not only were there the delayed flights, the luggage claim conveyor belts also, became, congested too.
The online community shared on Threads, stated that many of the tourists landed in Taoyuan International Airport at two in the morn, but they'd waited for over three hours and still hadn't gotten their luggage, China Airlines didn't post any notices to why, it'd not issued the papers and the restitution for the luggage delays either, and there were the travelers who'd lost control and started, cussing out the employee, and in the end, the employee got down on her knees to apologize to the customer.
how the customer services reps can only deal, with unreasonable customer, PASSIVELY! Photo from online
The luggage company in charge of the baggage claims for China Airlines stated, that Typhoon Gaemii had departed away from Taiwan, and the various flights started coming in since midnight on the 26th, it's double the occupancy from the nineteenth at the same time, although the company already assigned more employees, but there's still the limitations of employees on staff, causing the delayed transfer of the luggage, that the company apologizes for any inconveniences.
China Airlines hoped that the public can empathize with the hard work the employees on duty had put in during the typhoon, and issued the letters to its employees, that the company respected the rights of the consumers, but toward the unreasonable travelers, the workers can seek out assistance from the airport police.
And so, this is not just an isolated incident, because we live in this region of the typhoons, and this time, the travelers coming it got tired and upset of getting stuck, waiting for their luggage at the airport too long, and this is during the midnight hours when the flights had arrived in, and everybody's tired, so the tempers grew short, and these travelers were only thinking of themselves, not empathizing over how the employees at China Airlines are already doing all that they could, to help the clients get their baggage out so they can all, go home, and the counter staff was a scapegoat of this, system that's not planned out fluidly.
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