These people are going to be the death of me.
Get email that we have to order upgraded equipment because they were doing a software update. Get on support chat and order.
Turns out the support person didn't know what we needed and just upgraded the whole damn account, seems to have sent us shit we didn't need, bricked a DVR in the process and dropped half our channels, and I am still trying to get them to tell me what was actually needed - cause I think they didn't actually send the one thing we DID need.
Livid does not even begin to describe where I am with this clusterfuck.
Note to self: Never, EVER use the chat option, even when they say "Oh, you can use chat!" Because the Tier 1 chat techs aren't trained to do shit and won't go off script. That's not on the techs, that is on the cable company for absolute craptastic training and support policies. ASK ME HOW I KNOW ABOUT GOOD AND BAD SUPPORT POLICIES.
So, I'm waiting on an email to confirm that basically rather than saying "I have no idea what this software upgrade requires, let me get you to someone who knows what is going on" instead decided to go into sales mode and fuck everything up in the process.
GOOD TIMES.
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